2. CONTACT SUPPORT
If you need help, have feedback, or report a bug, please contact us:
When contacting us, please include:
- Your iPhone model and iOS version
- SnapTrip app version (Settings → About → Version)
- A brief description of the issue
- Screenshots or screen recordings, if applicable
We aim to respond within 1–3 business days.
3. FREQUENTLY ASKED QUESTIONS (FAQ)
Q: How do I restore my SnapTrip Pro subscription?
A: Open SnapTrip → Settings → Upgrade to Pro (or the subscription screen) → tap "Restore Purchases". Make sure you are signed in with the same Apple ID used for the original purchase.
Q: Why does the app ask for Camera, Microphone, or Speech Recognition access?
A: Camera is used to scan menus, documents, tickets, and other visual content. Microphone and Speech Recognition are used when you choose to record meetings or lectures for transcription. Permissions are requested only when you start the related feature.
Q: Why does the app show an AI Processing consent screen?
A: SnapTrip uses AI to turn your scans and recordings into structured cards, summaries, and action items. The consent screen explains how your data is processed. You can review this before scanning or recording.
Q: Where is my data stored?
A: Captured content is stored on your device and in your in‑app Library. Some text may be sent to third‑party AI services to generate summaries and structured results. We do not sell your content. See our Privacy Policy for details.
Q: How do I delete my saved items?
A: Open Library, swipe on an item to delete it, or use Settings → Manage Storage to remove local photos, audio, or cache.
Q: Transcription or scan results look incorrect. What should I do?
A: AI‑generated text may contain errors. For important documents, contracts, or financial information, always verify details against the original source. If results are consistently wrong, email lihairuiit@gmail.com with an example (redact sensitive information).
Q: I cannot receive email from the in‑app "Contact Us" button.
A: Ensure the Mail app is configured on your device, or email us directly at lihairuiit@gmail.com.
Q: How do I cancel my subscription?
A: Subscriptions are managed by Apple. Go to iPhone Settings → Apple ID → Subscriptions → SnapTrip, then choose Cancel Subscription.